This page endeavours to expand on fees and services. Looking to achieve the best possible solution for clients, PCWorkspace freely advises on Broadband, Broadband and Telephone Cabling, Builds, Component Sales, Computer Repair, Maintenance, New Installations, Upgrades and Virus Cleaning for private and commercial customers.
Extend the life of your PC or Notebook… A Full Computer Service from £29.40, with extra memory from as little as £5.00.
A - M / N - Z
ACCIDENTAL DAMAGE
A Laptop or PC inspection, insurance quote or engineers' report fee starts from £25.00. This may include consultancies in liaison…
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Laptops
PATest
Repair
ADDED VALUE
PCWorkspace strives to improve and provide added value services whenever conceivable - please contact Steve on (01733) 777 878, your custom will almost certainly help to sustain and develop our venture, ensuring ongoing…
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Broadband Advice
Call-out
Economics
Established Customers
Housekeeping
Intel Buyer Guide
Internet Security
Laptop Advice
Licence
PATest
Shopper Support
Storage
Validation
Virus Cleaning
AIR FLOW
Air flow and room temperature is no less, if not increasingly important - computer components will nevertheless overheat, performance almost certainly deteriorate and quite conceivably fail due to…
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Clean Install
Internet Security
Maintenance
Virus Cleaning
BEYOND ECONOMICAL REPAIR (BER)
A decision to classify a system BER must take into account the outlay to repair, but not necessarily upgrade a system, nonetheless considering whether or not it is viable to upgrade.
It may simply not be cost effective, and therefore appropriate, to repair an ageing system given a limited capacity to bring it up-to-date - a conceivable cost of repair, albeit much less than a replacement, may go some way toward purchasing a much more modern and technically equipped computer.
An example of a unit classified as BER might be a PC four, five or more years old, with no licence adhered to the chassis, possibly requiring a new, redundant technology, hard-drive, and/or PSU, software licence and service charge, altogether likely well in excess of £150.00.
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Maintenance
PATest
Repair
Upgrade
BROADBAND
PCWorkspace will gladly install your broadband connection, extend or fit BT specification standard, Cat 5e/6 or shielded data cable, sockets and/or (WiFi) achieving the best possible bandwidth.
If uncertain as to the precise cause of your Broadband or Internet failure, perhaps first check with your Internet Service Provider (ISP) - They may say that your supply is okay - In which case the problem can only then be with, the PC (and/or peripheral device), the internal wiring (bb/telephone cabling), or with the user…
…Cabling and filters can breakdown, and it's also conceivable, unawares to you, that there has always been an issue with the installation, and that it has simply worked to a degree before now. It is also possible that one or a number of factors, e.g. distance from the exchange, aluminium 'underground' cable, internal wiring and/or PC issues have only provided a minimum service and you have perhaps been none the wiser because the supply has been nonetheless much better since dial-up. If your service has been on the cusp, it can take little to impact on the supply to the PC or Laptop…
…PC issues are of course also a probable cause, or a contributary factor to your Internet not working properly or at all, and yes this can happen suddenly. One can lose a connection for any number of reasons, not least because the importance of maintaining and optimising the system to sustain performance is not always appreciated. It is important to develop some understanding and to remember that a PC should be fit for purpose (FFP), and that the computer may well be in need of a service. A PC or broadband problem may in actual fact be a combination of any number of issues - please see: Broadband advice below.
BT, Cable (Virgin) and other provider (E.g. AOL; Orange; Pipex; Plus.Net; Sky; TalkTalk; Tiscali), including Wireless broadband services are currently charged a fixed fee of £30.00 (Internet Security Ready (£25.00 OAP)) subject to precise mandate. Broadband line upgrade/cable works start from…
Broadband advice
A DSL (None cable) supply to your Modem/Modem Router will preferably be from the Master BT Socket… All filtering should be at source, e.g. the frequency splitter (ADSL Filter) plugged into the telephone wall socket(s). Where a dedicated filtered broadband master socket has not been installed (BT ADSL V10 or equivalent (No filter required)), all telephone sockets on the dsl/broadband line accommodating equipment must be filtered, e.g. answer machines; facsimile; Sky; telephones etc. No device should pass through more than one ADSL filter.
Where necessary, ADSL Broadband (Not separate PSTN (STD)) lines providing additional remote services such as Alarm Systems; Calor Gas must also be filtered. Clients should contact their provider of these services for further advice.
Note that DSL (None cable) Broadband requires BT Specification, Broadband High Tension (HT (FAST)) cable or a Broadband Extension (See also: REN). Where broadband is activated and the Modem/Router switched on and in use, internal wiring…
Help Setting Up
If you would like someone to install your broadband or vision, or perhaps would like some help with your broadband or telephone cabling, please call: Peterborough (01733) 777 878. For more in-depth advice on broadband frequency, internal wiring or troubleshooting bandwidth problems, see: Broadband advice above.
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Intel Buyer Guide
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Internet Services
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Networking
Repair
Validation
Wireless
BUILDS
For those who would prefer to commission a Custom PC, though while we freely advise, regrettably we are only able to build bespoke systems for existing clients, or subject to the customer meeting a pre-requisite…
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Added Value
Established Customers
Intel Buyer Guide
Licence
BUSINESS TO BUSINESS (B2B)
See: Added Value
CABLE WORKS
Ethernet and High Tension (HT (Telephone and Broadband)) surface mounted cabling starts from £30.00 (£25.00 OAP) an hour. We undertake broadband, telephone and network extensions and repairs (from source). For other Cable-laying, Electrical works, ISDN, Networking and/or Telephony, we may recommend or commission a third-party contractor.
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Call-out
Established Customers
Maintenance
PATest
CALL-OUT
Time taken problem solving is not charged - working largely in a mobile capacity, call-out can all the same take up valuable time so, while we operate a no fix, no fee policy and won't charge a call-out for commissioned repairs, we must invoice a minimum half-hour engineers' fee (offset against repair costs) for a site visit.
Where problems require that a base unit or laptop is returned with us, a return to client fee may be included, consequently customers are optionally encouraged to bring and/or collect serviced units to help achieve a more economical repair.
Engineers' Fee / No Fix, No Fee
An engineers' fee is £15.00 (offset against the repair cost). Our optional standard service charge / hourly rate then starts at £30.00ph (Less 20% returning customers, second, third unit (Minimum half-hour)). An on-site repair might include broadband issues, software checks and repair, a quick service, housekeeping, Internet problems, Virus / Trojan removal, hardware issues etc.
What does no-fix, no-fee mean? If we commit to off-site works but then find and report back a system is Beyond Economical Repair (BER), we may operate a no-fix no-fee, or reduced fee (essential repair) policy. If, however, we diagnose a problem and the client then simply opts not to go ahead, we will invoice an engineers' fee (Systems assessed as BER on-site (Engineers' discretion)).
Evening and Weekend
A surcharge of £10.00 may be applicable to an on-site service fee if outside normal working hours. However, where a laptop or system is brought in by arrangement, an 'evening and weekend' supplementary charge will not be applied.
| £15.00 | The cost of removing an infection is likely from £15.00, for example, £15.00 + (£7.50 ) for Security Updates and Service Packs, totalling £22.50, though this cannot be a fixed fee, and a full service may be advised. |
| £07.50 | Conceivable time needed to process security updates also means that downloads may only be initiated and explained to the client on site, otherwise might require returning to the workshop. |
| £22.50 | |
| £05.00 | Plus other, conceivable or necessary works, e.g. optimise system, reclaim hard-drive, other windows repairs (£7.50 (less 33% = £5.00)). |
| £27.50 | |
| £10.00 | Collect and return (Subject to exact location and on-site requirements, this figure may be reduced by up-to 50%). |
| £37.50 |
Optional
| £42.00 | Full service (New install, Internet and Internet Security ready / Free chassis clean (From: £29.40 - Achieve up-to 30% off as an established client)). |
| £-6.30 | Conceivable web discount - please mention that you visited the website. |
| £35.70 | |
| £10.00 | Collect and return (Install to premises, reinstate WiFi (Excludes other third-party peripheral device (Subject to exact location and on-site requirements, this figure may be reduced by up-to 50%))). |
| £45.70 | |
| £07.50 | Plus other, conceivable on-site request / third-party works (£7.50 (OAP £5.00))), e.g. install application, printer, scanner (on-site fee only, otherwise minimum: £15.00). |
| £53.20 |
Improved performance can also be an added benefit of cleaning the hard-drive, restoring volume back to a level appropriate for system resource.
Power Supplies
Please enquire directly for replacement laptop power adapters. ATX Power Supply (PSU) replacement including standard part, coupled with diagnosis to determine cause and best practice, software checks and chassis cleaning (off-site only) is £30.00. A home/office *visit £37.50 (Mon-Fri, 9-5 (£47.50 Evenings & Weekends)). *Peterborough.
Standard Hourly Rate
| £15.00 | First half hour / Engineers' fee. Where time taken is less than half an hour, an hour, additional software diagnostics and complimentary maintenance may be… |
| £30.00 | First hour (Less 20% returning customers). |
Greater Peterborough / Stamford
| £42.00 | Full service… |
| £-6.30 | Conceivable web discount - please mention that you visited the website. |
| £35.70 | |
| £20.00 | Collect and return. |
| £55.70 | |
| £10.00 | Evening and weekend fee. |
| £65.70 | Conceivable total, less any third-party works. |
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Broadband
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Laptops
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Payment
Repair
Upgrade
Virus Cleaning
Wireless
CAPACITY
See: Storage
CLEAN INSTALL
Installing or upgrading Windows (System Software) on top of an existing platform is not uncommon. Where appropriate we clean install a system, i.e. assess and safeguard data of conceivable value, re-structure/repair and format the hard-drive, re-install and update the operating system, drivers, third-party components and…
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Call-out
Economics
Free Health Check
Installations
Licence
Maintenance
Storage
System Cleaning
Upgrade
Validation
Virus Cleaning
CLIENTS
COLLECT and RETURN
There is no call-out charge, if systems need to be collected or taken in for repair however, an additional fee not exceeding *£10.00 may be invoiced for returning and installing the unit to the clients' premises subject to precise location. *Peterborough.
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Call-out
Established Customers
COMPONENTS and PERIPHERALS / COMPUTER SUPPLIES
PCWorkspace does not hold stock for resale, but we will make available or obtain goods for clients. Please visit the sales page, perhaps instead contact us more directly.
CONCESSION
Operating competitively, PCWorkspace offers further concession on service charges to the elderly, new business, students, recommended and returning customers, established clients.
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Added Value
Established Customers
CONFIDENTIALITY
PCWorkspace is committed to respecting and protecting the privacy of visitors to our websites as well as the privacy of our clients and client data. We have established procedures to protect your privacy and…
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Installations
Licence
Password Removal
CONSULTANCIES
We are well placed to advise small enterprise and start-up businesses in many facets of trade, not least those aspects more relating to affiliation, computing, marketing, Internet placing and…
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Added Value
Broadband Advice
Disposal
Economics
Intel Buyer Guide
CONTRACT
If you are a contractor in need of support, or an agency looking for staff conceivably in need of a computer technician, please contact Steve White on: Peterborough (01733) 777 878.
DATA ANALYSIS, CORRECTION and EXTRACTION
|
Simply proof-reading a completed article or project will perhaps reveal inconsistencies - arrangement, punctuation and so on, almost certainly impacting on the aims and objectives of the writer or company. Data Review is fundamental to promoting enterprise, will undoubtedly much improve overall profile and the all important impact when one reads your marketing material or arrives at your website for instance… |
|
Analysis, correction and extraction fees start from as little as £30.00 an hour with concession for new venture, a small price to pay for enhancing ones potential. If you would like more information, please email or telephone Steve on Peterborough (01733) 777 878. |
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Design
Photo Restoration
DATA RECOVERY and TRANSFER
Data backup and restore/transfer is included as standard as part of our Repair and Maintenance options, subject to volume and condition of media. Recovery charges are otherwise assessed at point of contact, fees subject to condition of media - with works cost is estimated between £7.50 - £15.00 - Disaster recovery otherwise starts from £15.00.
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Call-out
Confidentiality
Disaster Recovery
Free Health Check
Maintenance
Salvage
Storage
DESIGN
Design fees start at £15.00 subject to precise requirements - please for more sample work or perhaps instead telephone for further information.
Website Creation, Hosting and Name Services
Website design from £69.00 • One-off name administration/setup fee: £10.00 • Managed Names, Global: £14.50pa • Managed Names, UK: £6.50pa (Lease: £9.99) • Managed Hosting: £28.06pa • Virtual Server: £6.99pcm.
Please email, call Peterborough (01733) 777 878, or for more help with, or further details on Domain Name and Website Design, Name Handling and Hosting Services.
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Photo Restoration
DIAGNOSTICS
PCWorkspace has the means to evaluate your computer problem for you, will freely carry out a health-check on a system brought to us affecting a speedy analysis and…
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Call-out
Collect and Return
Confidentiality
Free Health Check
Licence
Maintenance
PATest
Repair
DISASTER RECOVERY
Disaster Recovery charges start from £15.00 (Engineer's fee). Complexities perhaps relating to security on unbootable discs, and large volumes of data may warrant a higher fee. However, we may offer to offset a higher charge against salvage, for example, where a unit is beyond economical repair - please see also: Data Recovery and Transfer.
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Call-out
Confidentiality
Free Health Check
Maintenance
Salvage
Storage
DISC REPAIR
Here's the thing! We repair discs - software, music CDs, DVDs; video games… We're not able to fix cracked discs but nearly all discs that won't play can be repaired. How? PCWorkspace have them machined so that they look and play as good as new. So bring us your damaged discs, we'll make sure they get fixed for you. Minimum fee: £5.25.
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DISCOUNT
DISPOSAL
In response to the WEEE Directive that came into force in 2007, UK businesses, local authority bodies and educational establishments are obligated to recycle all redundant computer and IT equipment. Consequently, the correct disposal, refurbishment, and recycling of computers and computer equipment has become an all important part of our waste policy.
As a small business PCWorkspace does not have a dedicated waste facility, nor do we produce the volumes of waste necessary to achieve a cost affective private solution. However, we are able to provide an extended service, disposing of BER equipment on behalf of domestic clients in line with local directives. Disposal is charged from £8.75 for the first unit, or £5.25 with works, e.g. data/disaster recovery.
Business clients might like to contact me, Steve White, more directly on Peterborough (01733) 777878 to discuss a waste solution more tailored to conceivable needs, or perhaps instead enquire with Peterborough City Council as follows:
For more local information about collections of household and commercial waste, general recycling and the collection of bulky items, email: wmhd@peterborough.gov.uk, or telephone Peterborough City Council on: 01733 453570.
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ECONOMICS
A computer system will perhaps need to be assessed as to whether or not it is economic to repair, moreover findings may not necessarily or simply be a matter of replacing expensive hardware. It is increasingly seldom worthwhile repairing and/or restoring a resource tailored for some operating systems - for example: Windows '98, NT, 2000 and ME.
Any number of reasons for this might include:
• a service provider may not support the software.
• an end to system or software support from the manufacturer or software developer.
• incompatibility with newer third-party software, hardware or peripheral(s).
Why might an Internet Service Provider not continue to support an operating system?
• a limited service may be detrimental to, or reflect badly on the provider.
• software updates may not be cost affective given increasingly fewer older platforms.
• the platform may not support essential security updates and/or critical service packs.
An example might be a Windows ME PC without Ethernet connectivity, running from an old USB (non-mobile) modem, conceivably supporting a maximum bandwidth of 512Mb.
Economics is not merely about the financial outlay however - time constraint is also an important factor, not necessarily any less so where an individual/enterprise is working from home. A user may not notice a gradual increase on the demands of an aging resource and the consequential, compounding problems that this can cause; notwithstanding that the system will also need to meet the increasing demands of third-party software, updates and service packs.
Consequently, one might consider the sustained impact maintaining a PC may have on any given venture as well as ongoing or future needs.
An in-place upgrade (installing a new(er) operating system on an old(er) PC) is not recommended, and is usually where problems begin. If you are thinking about this, perhaps consider professional advice before going ahead.
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BER
Call-out
Disposal
Free Health Check
Intel Buyer Guide
Maintenance
PATest
Repair
Salvage
Storage
ENGINEERS' FEE
See: Call-out
ENGINEERS' REPORT
See: Accidental Damage
ESTABLISHED CUSTOMERS / CLIENTS
Our definition of a client is an established customer. A customer, having been to us for works, will be considered a client, whether commercial or domestic, and as such may further benefit in any number of ways including:
added value
• affiliation
• business networking
• flexibility
• free advice
• free help
• free portable appliance test
• generous concession
• guidance
• induction
• loan
• loyalty discount
• rapid service
• resource
• sales
• shopper support
• support
• sustainability…
PCWorkspace clients include, in the main, local small to medium enterprise and home users - Established, returning customers qualify for a 20% loyalty *discount on service charges. Recommended friends and family can also…
Typically, *20% discount applies only to a client computer service and one-hour service fees, however up-to 33% may be applied to additional, part 'computer' works over and above an engineers' / half-hour fee of: £15.00, e.g. conceivable or necessary works - optimise system, other system repairs, reclaim hard-drive, e.g. +£7.50 (less 33% = £5.00 (£20.00)).
Established business clients with two or more units, e.g. PC and Laptop, additionally qualify for a FREE 100mA, Class I Portable Appliance Test (PAT (on request)) on the serviced unit and cable. A PATest for a single unit and cable is optionally available for a fee of £5.00.
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Call-out
Maintenance
PATest
EVENING and WEEKEND
See: Call-out
FLAT-PACK ASSEMBLY
See: Installations
FREE HEALTH-CHECK
Please call (01733) 777 878, bring in your base unit or laptop for a free health-check…
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Call-out
Confidentiality
Economics
Housekeeping
Intel Buyer Guide
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Maintenance
Upgrade
Validation
HARD-DRIVE
See: Storage
HOUSE CALL
See: Call-out
HOUSEKEEPING
PCWorkspace specialise in 'stand alone' PC support, endorse good computer housekeeping, is known for promoting core values and encouraging good working practices in both…
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Air Flow
Licence
Maintenance
Validation
Vista / W7
IN-PLACE UPGRADE
See: Clean Install. See also: Economics
INSTALLATIONS
Would you like someone to install your PC or Broadband for you? An approximate cost for a workstation installation and configuration to premises is £30.00. Fees may be adjusted down where time taken is less than an hour (Minimum fee £25.00). We also offer flat-pack (workspace) assembly…
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Broadband
Call-out
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Maintenance
PATest
INSURANCE QUOTE
See: Accidental Damage
INTEL BUYER GUIDE
  Atom - Low powered for 'standard netbook' portable companion Internet devices. |
 i3 - Smart performance suitable for heavy use such as graphic design or video editing. |
|
 Celeron - Suitable for basic computing needs such as email and word processing. |
 i5 - Smart performance with a speed boost. Automatically speeds up your processor. |
|
 Pentium - Dual-Core technology ideal for general broadband and multiple programmes. |
 i7 - Greater cache size and higher frequencies give you performance for the toughest tasks. |
|
 i7 Extreme - Greater cache size and higher frequencies give you ultimate performance. |
INTERNET SECURITY
Often a system supporting a free Anti-virus or Firewall may simply not have the resource needed for a more appropriate…
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Downloads
Free Health Check
Internet Services
Virus Cleaning
Wireless
INTERNET and PRIVACY POLICIES
See: Confidentiality
INTERNET SERVICES
Please refer to BROADBAND for Broadband and Modem/Router fees. See: DESIGN and WEB SERVICES for Domain name handling, small business web development and hosting.
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Broadband
Broadband Advice
Cable Works
Call-out
Internet Security
Licence
Validation
Virus Cleaning
Wireless
LAPTOP REPAIR / LAPTOPS
Many repairs to notebooks, e.g. software and installation problems, memory upgrades and hard drive replacement and/or restructuring differ little to a Personal Computer (PC), consequently we are more than able to undertake this kind of work as well as other types of repairs including screen replacement and…
Laptop advice
When selecting a laptop, an informed choice can help find the right model for the right price, but a cheaper unit does not automatically mean an adequate resource.
Until more recently, laptops were largely designed for the mobile client, not essentially for the home or office - consequently mobile chip technology notebooks were developed with lower wattage for extended battery life at the expense of performance.
Mobile chip technology laptops are widely available, but not necessarily fit for purpose, though installed software will perhaps include improved power options with emphasise between battery life and performance.
Equally, less expensive may be the right choice, but cheaper may also mean budget chip technology not ideally suitable for a multi-user or broadband environment. A low performance chip may consequently generate more heat and shorten the maintenance or life span of a unit and therefore may ultimately prove a false economy.
Netbooks were initially XP only simply because their resource didn't support more enhanced software development such as Vista or Windows 7. Perhaps one might also therefore bear in mind that a Netbook or Notebook supporting a newer operating system may appear slow by comparison to XP for example.
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Call-out
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Salvage
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Upgrade
Virus Cleaning
LICENCE
PCWorkspace does not encourage or support the use of, or warranty against repaired systems subsequently installed with unlicensed system or application software…
…Unlicensed software is unsustainable…
An approximate cost for an XP or Vista Basic OEM Licence and Software is: *£69.50 plus commissioned work. Supply only: *£76.00. Windows 7: *£88.00. *OEM/Price subject to change without prior notice.
Is your media genuine? How to tell
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Warranty
LOYALTY DISCOUNT
Please bookmark, mention this Internet promotion and qualify for an immediate 15% concession on a full PC or Laptop Service, with an ongoing 20% discount as a returning client. A full service can include an optional, fully configured, optimised and updated, Internet and Internet Security ready, problem free software installation with a FREE PC chassis clean for £35.70. Telephone: (01733) 777 878.
MAINTENANCE
Quick Service
Drop off your Laptop or PC for a quick fix or service and collect the same day. Issues resolved, your system configured, updated and optimised with good no-nonsense advice from £15.00. Collect and return to you from £25.00: 01733 777878.
NB: If you require an early start on your unit for collection the same day, please arrange the day or evening before. Subject to commitments a base-unit brought in early for a full service can often also be completed, Internet ready, later the same day, i.e. drop off on route to work, collect on the way home - problem free!
Full Service
A standard fee for a full service, optionally re-installing a system (to factory settings, updating third-party, Windows components and added-value features) is £42.00 (Less 20% returning customer) including back-up subject to precise volume of data and/or media files.
| £42.00 | Full service (New install, Internet and Internet Security ready / Free chassis clean (From: £29.40 - Achieve up-to 30% off as an established client)). |
| £-6.30 | Conceivable web discount - please mention that you visited the website. |
| £35.70 | |
| £10.00 | Collect and return (Install to premises, reinstate WiFi (Excludes other third-party peripheral device (Subject to exact location and on-site requirements, this figure may be reduced by up-to 50%))). |
| £45.70 | |
| £07.50 | Plus other, conceivable on-site request / third-party works (£7.50 (OAP £5.25)), e.g. install application, printer, scanner (on-site fee only, otherwise minimum: £15.00). |
| £53.20 |
Where appropriate, installations are Microsoft Office 2007 and Internet ready. Operating systems are fully configured and updated with the latest…
Please note that a full service does not, or need not include an optional new installation (re-format), particularly where a recovery console has been damaged, or if support discs including third-party features are not available.
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BER
Call-out
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Collect and Return
Economics
Established Customers
Free Health Check
Housekeeping
Installations
Intel Buyer Guide
Internet Security
Laptops
Licence
PATest
Repair
Software Upgrade
Storage
System Cleaning
Upgrade
Validation
Virus Cleaning
Warranty
MALICIOUS SOFTWARE / MALWARE
See: Virus Cleaning
MEMORY
See: Upgrade