Infected Systems
Subject to an adequate resource, if both Internet and system security are maintained and up-to-date a platform should be fine. From time to time though, Malware, Rogue Security, Rootkit, Trojan, a Virus or WORM may install ahead of a software update, and while it is conceivable that a scan may no longer detect a threat, damage done nonetheless can contribute to an unstable platform – it is prudent therefore to proactively maintain both Windows and Internet security and not simply rely on automatic updates.
Internet Security
An ageing system, an old processor, limited memory and/or hard-drive capacity with excessive volumes of data, may only function with or support basic software, i.e. a system supporting a free Anti-virus or Firewall may simply not have the resource needed for a more appropriate security application. It's important therefore to recognise that an inadequate resource and/or storage with excessive volumes of data should not imply that a simple, less expensive or free product is in some way a better one.
Free programs have their limitations – perhaps consider that it is the ongoing function of a comprehensive security package to monitor, read from and write to the hard-drive, quite conceivably highlighting resource issue and contributing to computer problems, i.e. the Internet security software may be a symptom but almost certainly not a cause.
Malicious/Rogue Software
Miscellaneous threats include applications that do not fit into other categories, or they fall into multiple categories. These typically include some form of potentially abhorrent functionality that may pose privacy or security risks.
A Rogue Security program is software that claims to scan and detect Malware or other problems on the computer, but attempts to trick users into purchasing the program by presenting the user with intrusive, deceptive warnings and/or false, misleading scan results. Such programs may use aggressive, deceptive advertising likely installed without notice or consent, often on a whim or through security exploits (flaws).
Improved performance can also be an added benefit of cleaning the hard-drive, restoring volume back to a level appropriate for system resource.
Stopped Broadband | ISP Confirmation
An Internet Service Provider (ISP) may stop a broadband service if a system is infected with a virus. In such cases the ISP will require confirmation from an affiliated engineer to verify that a computer has a) been cleaned, b) is installed as per the licence affixed to the body of the PC or Laptop and, c) is subsequently protected with Internet security software before they will reconnect the client. A standard fee for this is £15.00 over and above the cost of works. This service is only available with works, i.e. consultancies with the ISP cannot go ahead by us if works have been carried out or verified by a third-party.
Virus Cleaning
Although not typically essential, in some cases restoring a platform can prove the most economic option to cleaning system files and the computer registry, doubly ensuring that the Internet security has a) not expired, b) that all security software components are up-to-date, and c) that the newly installed OS also includes the latest service packs and updates. Improved performance can also be an added benefit of cleaning the hard-drive, restoring volume back to a level appropriate for system resource.
| £015.00 | The cost of removing an infection is from £15.00. For example, £15.00 + £3.50 for optional security updates and service packs (min + £7.50 on site), possibly totalling £18.50/22.50; though this cannot be a fixed fee, and a full service may be advised. |
| £-03.50 | Conceivable time needed to process security updates also means that downloads may only be initiated and explained to the client on site, otherwise might require returning to the workshop. |
| £-05.00 | Plus other conceivable or necessary works, e.g. reclaim hard-drive, optimise system, windows repairs (£7.50 (less 33% = £5.00)). |
| £023.50 | |
| £010.00 | Collect and return (Subject to exact location and on-site requirements, this figure may be reduced by up-to 50%). |
| £033.50 |
Optional Full Service
| £035.00 | Full service (Optional new install, Internet and Internet security ready / Free chassis clean (From: £24.50 – A client can achieve up-to 30% off)). |
| £0-5.25 | Conceivable web discount – please mention that you visited the website. |
| £029.75 | |
| £010.00 | Collect and return (Install to premises, reinstate WiFi (Excludes other third-party peripheral device (Subject to exact location and on-site requirements, this figure may be reduced by up-to 50%))). |
| £039.75 | |
| £-05.00 | Plus other possible on-site request / third-party works (£7.50 (less 33% = £5.00)), e.g. install application, printer, scanner (on-site fee only, otherwise minimum: £15.00). |
| £044.75 |